Refund policy

NVI Beauty Return Policy

At NVI Beauty, we stand behind the quality of our skincare and wellness products. We want you to be completely satisfied with your purchase. If you are not entirely happy, we are here to help.

Eligibility

  • Timeframe: You may request a return or exchange within 15 days of your purchase date.

  • Condition: To be eligible for a return, items must be in their original, unopened, and unused condition. Due to the personal nature of skincare products, we cannot accept returns on items that have been opened or used for safety and hygiene reasons.

  • Proof of Purchase: Please provide your order number or a copy of your receipt to initiate the process.

How to Initiate a Return

To start your return, please follow these steps:

  1. Contact our team at Nvibeautyskincare@gmail.com with your order number and the reason for your return.

  2. Once your request is approved, we will provide you with instructions on where to ship your package.

  3. Please note that customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee we will receive your returned item.

Refunds & Exchanges

  • Refunds: Once we receive and inspect your item, we will notify you of the status of your refund. If approved, a refund will be processed to your original method of payment within 10 - 14 business days.

  • Exchanges: If you would prefer an exchange, please let us know when you contact us, and we will be happy to assist you in finding a product that better suits your skin needs.

Exceptions

  • Final Sale Items: Products marked as "Final Sale" or promotional clearance items are not eligible for return or exchange.

  • Damaged or Defective Items: If your product arrives damaged or defective, please reach out to us within [e.g., 48 hours] of delivery with photos of the item and packaging, and we will arrange for a replacement or refund immediately.